PXCMailAdmin
Prototype · sample dataMA

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Chat: 15 minutes · Email: 1 business hour · Outages: 24/7 · 1 ticket resolved this week

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Tickets

Support outside the US sees configuration and metadata only
TicketSubjectTypeUpdatedStatus
#4790Add dentaldeals.biz to allow listPolicy change requestYesterdayResolved yesterday
1 ticket · replies also go to [email protected]

Response times

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Email / ticket1 business hour · a human, not a bot
Security incident24/7 · phone and ticket · the Security Officer is paged
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Help & status

Help centerGuides for DNS, DMARC, devices, SSO and offboarding
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Onboarding checklist7 of 10 steps done
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Status pageAll systems operational · incidents by email or SMS
No PHI in ticketsDescribe the problem without patient names, DOB or record numbers; attach screenshots with data hidden
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