Help center
Guides, in the order you’ll need them.
If anything here takes you more than fifteen minutes, book a call and we’ll do it together. Every article says which plan it applies to.
Getting started
Create your organization and sign the agreement
Plan, profile, Security Officer, BAA or addendum.
Read →Gateway — connect your email
Connect Google Workspace
Read →Connect Microsoft 365
Read →DNS setup
Read →Inbound filtering (MX)
Read →DMARC dashboard and enforcement
Read →Rotate the relay credential
Read →Phased rollout
Read →Hosted — mailboxes and devices
Mailboxes, aliases, shared mailboxes, groups
Read →Set up iPhone, Android and Outlook
Read →Device policy and remote wipe
Read →App passwords for IMAP
Read →Migrate your mailbox
Read →Retention, journaling and legal hold
Read →Using webmail
Read →Encrypted delivery
Send a secure message
Read →Help for recipients
Read →Revoke or resend
Read →Brand the recipient experience
Read →Policies & detection
Policies and rules
Read →Custom patterns and keyword lists
Read →Handle false positives
Read →Quarantine and held messages
Read →Disclaimers, notices and subject tags
Read →Archive & audit
Search the archive and export
Read →Read the audit log
Read →Evidence pack for an auditor
Read →Quarterly report and annual letter
Read →Admin, billing & security
Billing, seats, invoices, tax exemption
Read →Offboard a user
Read →Single sign-on (SAML/OIDC)
Read →Report a security incident
Read →Partner console
Read →Troubleshooting
A message bounced or was deferred
Read →Sending was paused
Read →DNS checks show red
Read →A message wasn’t encrypted
Read →Tools
Free compliance scanner
Check your domain’s SPF, DKIM, DMARC, MTA-STS and TLS in 60 seconds.
Run the scanner →Still stuck?
Email [email protected], use chat on any page, or book a 15-minute call. First response within 15 minutes on chat and 1 business hour by email (8 am – 8 pm Eastern, Monday–Friday); 24/7 for outages. Please don’t put patient or client information in tickets — support staff outside the US never see message content.