Law enforcement and legal request guidelines
For government agencies, courts and litigants. Effective January 1, 2027.
Who controls the data
PXCMail processes email on behalf of its customers (healthcare practices, firms and advisers). The customer controls the data. Requests for a customer’s records should be directed to the customer in the first instance; we will respond to valid legal process that compels PacinfraX directly.
What we require
| Data | Required process |
|---|---|
| Basic subscriber information (organization name, contact, service dates) | Subpoena |
| Non-content metadata (sender/recipient addresses, timestamps, IP logs) | Court order under 18 U.S.C. § 2703(d) or equivalent |
| Message content | Search warrant issued on probable cause |
| Protected health information | Process satisfying 45 CFR 164.512; we involve the covered entity |
Service of process
Serve PacinfraX Corporation, Attn: Legal, 19900 MacArthur Boulevard, Suite 915, Irvine, CA 92612, or by email to [email protected] with the original to follow by mail. Requests must identify the customer organization or account precisely and be narrowly tailored; overbroad requests are challenged.
Customer notice
We notify the customer before producing data unless legally prohibited (for example by a non-disclosure order) or where notice would create a risk of harm; we notify afterwards when the prohibition expires.
Emergency requests
Where a request involves imminent danger of death or serious physical injury, mark it EMERGENCY and email [email protected]; a designated officer reviews it immediately and may disclose the minimum necessary under 18 U.S.C. § 2702(b)(8).
Preservation requests
Valid preservation requests under 18 U.S.C. § 2703(f) are honored for 90 days, renewable once.
Costs and reporting
We may seek reimbursement of reasonable costs as permitted by law. Aggregate statistics are published in our transparency report.
International requests
Requests from outside the United States must come through a mutual legal assistance treaty or letters rogatory; we do not act on direct foreign requests.