1. How to cancel
Any time, by the account owner, in the console (Billing → Cancel subscription — the same screen manages your card, Apple Pay, Google Pay, Link, ACH or PayPal payment method) or by email to [email protected] from the account owner’s address. We confirm by email within one business day. Service continues to the end of the paid period; there are no cancellation fees. We will never make you call to cancel.
2. Free trial
Nothing is charged during the 14-day trial. Cancel before it ends and you owe nothing. If you do not cancel, the plan you selected begins on day 15 and the first invoice is issued then; we send a reminder email three days before.
3. Refunds
| Situation | Refund |
|---|---|
| Monthly plan, cancelled mid-month | No refund for the current month; no further charges |
| Yearly plan, cancelled within 60 days of the first payment | Prorated refund of whole unused months, to the original payment method within 10 business days |
| Yearly plan, cancelled after 60 days | Remaining whole months are credited to your account and can be applied to any PXCMail service for 12 months; no cash refund |
| Seat reductions | Take effect at the next renewal; no mid-term refund |
| Service credits under the SLA | Applied to future invoices; paid in cash on final invoice if you cancel |
| We discontinue the Service, materially reduce it, or cannot cure a warranty breach (Terms §8.3, §12.1) | Full refund of prepaid fees for the remaining term |
| You terminate for our uncured material breach of the Terms, BAA or Addendum | Full refund of prepaid fees for the remaining term |
| Duplicate or erroneous charge | Full refund within 5 business days of notice |
| Account terminated by us for Acceptable Use Policy violation | No refund |
4. Your data when you leave
- Export — mail (EML/MBOX/PST), calendar (ICS), contacts (vCard), archive and audit records (CSV) are available for download for 30 days after the end of service. Migration tooling to Google Workspace or Microsoft 365 is available on request at no charge up to 50 seats.
- Deletion — 30 days after the end of service we delete all data and destroy your encryption keys; a certificate of destruction is available on request.
- Legal hold — data under a legal hold you placed is retained under the BAA or Addendum until you release it; you may export it at any time.
- DNS — remember to remove PXCMail DNS records and relay settings; we provide a checklist.
5. Disputes
If you believe a charge is wrong, email [email protected] before disputing with your card issuer; we resolve most billing questions within two business days.