Billing › Cancel subscription

Cancel subscription

We’d rather fix the problem — but if you’re leaving, here is exactly what happens.

Price the problem? Talk to us — founding pricing and seat adjustments are often possible.

Plan

Gateway

15 seats · yearly · trial · no charge has been made yet

Service until

Nov 1, 2026

Trial end · nothing changes before then · the Nov 1 invoice ($1,080.00) is not charged

Export window

30 days

Nov 1 – Dec 1 · mail, archive, audit (EML/PST/CSV) · legal holds kept until released

Confirm cancellation

TodayCancellation confirmed by email; no further charges.

Step 1

Until Nov 1Service continues unchanged.

Step 2

Nov 1 – Dec 1Export mail, archive, audit (EML/PST/CSV); migration tooling back to Google or Microsoft; remove DNS records (checklist provided).

Step 3

Dec 1Data deleted, encryption keys destroyed; certificate of destruction on request. Legal holds retained until released.

Step 4

PolicyRefunds, pro-rating and reactivation terms